Terms of Use

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These terms govern your use of the Green Foot London client portal app and its web version (together, the "App"), operated by Green Foot London Limited ("we", "us", "our"). By signing in or using the App you agree to them. If you do not agree, please do not use the App. These terms are about the App only. The building, refurbishment or other services we provide are governed by your separate written contract with us.

1. Your account

Accounts are created by us, or by invitation from us, for our clients and staff. You must be at least 18 and you must be the person we invited, or someone we have agreed may act for the project. You must keep your sign-in details confidential, must not share them, and are responsible for activity under your account. Tell us immediately if you think your account has been compromised.

Password resets are approved by our team. We may decline a request, or suspend or close an account, if we reasonably believe an account is being misused or at risk.

2. Acceptable use

You must use the App only for its intended purpose of managing your project with us. You must not attempt to access another client's information, interfere with or disrupt the App, upload harmful, unlawful or offensive content, use the App to harass anyone, or attempt to reverse-engineer or copy the App.

3. Messages and emergencies

Messages sent through the App are read during our office hours, Monday to Friday, 8am to 5pm. We aim to reply promptly but cannot promise a reply time, and messages are not monitored outside those hours.

Do not use the App for anything urgent or dangerous, such as a gas leak, flooding, fire, electrical danger or structural concern. In an emergency call 999. For urgent issues on a project, telephone us on 020 8168 1700.

4. Information in the App

Progress updates, timelines, dates and photographs are provided for your convenience and reflect our position at the time they are posted. Dates and milestones are estimates and may change because of weather, access, supply, approvals and other factors.

Photographs and updates are not an inspection, certificate, sign-off or approval of any work, and do not replace building control, warranty or other formal sign-off.

The App is a communication tool and does not replace your written contract with us. If anything in the App conflicts with your signed contract, appointment letter or written terms of business, the contract prevails. Nothing in an App message changes the scope, price or timing of the work unless we confirm the change in writing.

5. Quotes, approvals and cancellation rights

A quote shown in the App is an offer on the terms stated in it and in our written terms of business. Unless stated otherwise, quotes are valid for 30 days, and prices are as stated on the quote, including or excluding VAT as the quote says. Approving a quote in the App is your confirmation that you accept it.

If you are a consumer (you are buying for purposes mostly outside your trade, business or profession) and you approve a quote through the App rather than in person, you may have a legal right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless an exception applies, for example for urgent repairs you have asked us to start. We will give you the cancellation information and form before or when you approve. Nothing in these terms takes that right away.

If you ask us to start work before the cancellation period ends, you may have to pay for the work done up to the point you cancel, as set out in our written terms.

6. Payment and bank details

Payment is made by bank transfer to the details shown in the App, using the payment reference given. A quote is marked as paid only when we confirm that cleared funds have been received. Payment terms, deposits and any charges for late payment are set out in your written contract and in the quote.

Beware of payment fraud. We will never ask you to change our bank details by email, text message, WhatsApp or telephone. If you receive a message that asks you to pay to different details, do not pay. Telephone us on 020 8168 1700 to check first. We are not responsible for money you send to bank details that did not come from the App or from us directly.

7. Content you provide

You confirm that anything you submit through the App (such as messages, photos and service requests) is accurate to the best of your knowledge, that you have the right to share it, and that it does not infringe anyone else's rights. You allow us to use it to carry out your project, manage our business, and deal with insurance, warranty or legal matters, as described in our Privacy Policy.

We will not publish photographs of your property or project on our website, social media or marketing materials without your permission.

8. Intellectual property

The App, our name, logo and branding, and the plans, drawings, photographs and documents we provide remain our property or that of our licensors. Green Foot London™ and the Green Foot London logo are trademarks of Green Foot London Limited. All photographs, text, designs and other content in the App, including the project gallery, are protected by copyright and belong to Green Foot London Limited or are used with permission. You may use them for your own project, but you must not copy, publish or share them with others for other purposes without our written permission.

9. Availability and changes

We aim to keep the App available and accurate, but it is provided on an "as is" and "as available" basis. We do not guarantee it will be uninterrupted or error-free, and we may update, suspend or withdraw it, or any feature, at any time. We are not responsible for delays or failures caused by events outside our reasonable control, including internet, device, mobile network or third-party service problems.

Notifications depend on your device settings and on third-party services, so we cannot guarantee that you will receive them. Please do not rely on notifications alone for anything time-critical.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, nothing in these terms affects your statutory rights.

We will provide the App with reasonable care and skill. Subject to the paragraph above, we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not liable for loss that was not foreseeable, for loss of profit, business or opportunity if you use the App for business purposes, or for loss caused by events beyond our reasonable control or by someone else's misuse of your account.

If you are not a consumer, our total liability to you in connection with the App is limited to the amount you have paid us for the relevant project.

This section applies only to the App. It does not affect our rights, duties and liability under your separate contract for the building and related services we provide to you.

11. Complaints

If you are unhappy with the App or our service, please tell us at info@greenfootlondon.co.uk or on 020 8168 1700 so we can put it right. We will acknowledge your complaint promptly and try to resolve it fairly. If we cannot resolve it and you are a consumer, we will tell you about an approved alternative dispute resolution provider you can use, and we will tell you whether we agree to use it.

12. Suspension and ending your use

We may suspend or close your account if you break these terms, if we reasonably believe your account is at risk, or when your project and any related obligations have ended. You can stop using the App at any time and ask us to delete your account, as explained in our Privacy Policy.

13. Privacy

How we use personal information is explained in our Privacy Policy, which forms part of these terms.

14. General

These terms, together with the Privacy Policy, are the whole agreement between us about the App. If any part of them is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we are not giving it up. You may not transfer your rights under these terms to anyone else. Nobody other than you and us has any right to enforce these terms. We may give you notices by email or through the App.

We may update these terms from time to time. The latest version is available in the App, and if we make significant changes we will tell you. Continuing to use the App after a change means you accept the updated terms.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim in the courts there.

16. Contact

Green Foot London Limited, 25 Lancelot Crescent, Wembley, Middlesex, HA0 2AU. Company number 08442166 (registered in England and Wales). Email: info@greenfootlondon.co.uk. Telephone: 020 8168 1700.